Terms of service.

Acceptance of terms

By accessing gulfstreamautomation.com or by signing a written engagement with Gulf Stream Automation, LLC ("Gulf Stream," "we," "us"), you agree to these Terms of Service. If you do not agree, please discontinue use and decline the engagement. When accepting on behalf of a business entity, you represent that you have authority to bind that entity.

Description of services

Gulf Stream Automation designs and installs AI automation systems for service businesses. Our standard work product includes voice and chat AI receptionists, reactivation chains, quote engines, onboarding flows, customer-service routing, CRM integration, and the underlying connector and runbook work that makes those systems operate. We also produce free audits and educational artifacts (case studies, the public Library) without charge or obligation. The precise scope, deliverables, milestones, and pricing for any client engagement are defined in a separately-signed Statement of Work (SOW), which controls over anything inconsistent in these Terms.

Use of the website

You may use this website for lawful purposes only. You agree not to:

• Reverse engineer, decompile, or attempt to derive source code from anything we serve.
• Scrape, harvest, or systematically download our content for redistribution or for training machine-learning models, except as permitted by our robots.txt and applicable law.
• Probe, scan, or test the vulnerability of our infrastructure without our written permission.
• Transmit malware, conduct harassment, or post content that violates the rights of others.
• Impersonate any person or misrepresent your affiliation with any person or organization.

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use this website for legitimate business-evaluation purposes.

Engagements, audits, and billing

Our free 48-hour audit is exactly that: free, with no purchase obligation. Findings from the audit are yours to use; the supporting methodology and library are not. For paid engagements, pricing is per signed SOW, set out in writing, and reflects scope. Setup fees are payable before work begins unless we agree otherwise in writing. Recurring fees are billed monthly in advance. Invoices are net-15 unless otherwise stated. Late balances accrue interest at the lesser of 1.5% per month or the maximum permitted by Florida law. We may suspend delivery on past-due accounts after written notice. Any published guarantee constitutes the entire performance commitment; the specific terms of that guarantee control over any general statement here.

Intellectual property

Our property. We retain all rights, title, and interest in our methodology, the Cortana automation library (atoms, chains, runbooks, and design rules), our internal tools, our training material, our case-study library, and any code or material we created prior to or outside the scope of your engagement. Engaging us does not assign these rights to you.

Your property. You retain all rights, title, and interest in content you supply: your brand, your copy, your photography, your customer lists, your operational data, your transcripts, your business records. We use those inputs only to perform the work.

Deliverables. Upon full payment of all amounts owed under the SOW, we grant you a perpetual, worldwide, non-exclusive, non-transferable license to use the specific configured deliverables we built for you (the configured automations, the deployed connectors, the documentation we wrote for your runbook). We retain the right to reuse the underlying library, patterns, atoms, and methodologies. We are not selling you exclusivity over how we work.

Portfolio. We may describe the work in case studies and marketing material at the level of pattern and outcome, without disclosing confidential information, customer identity, financial figures, or anything you mark confidential in writing. You may request anonymization in writing and we will honor it.

Performance and outcomes

We do real work and we instrument it so the outcome is measurable. We do not guarantee specific business outcomes — revenue, lead volume, close rate, search ranking, or otherwise — beyond what is written in a separately-signed performance guarantee that names the specific outcome and the specific remedy. Numbers we cite in marketing material describe what happened for a specific engagement in a specific context and are not forecasts for your business. AI-generated outputs are occasionally wrong, incomplete, or off-tone; the human-in-the-loop steps in our delivery model are designed to catch those, but no automation is perfect, and you retain final review responsibility for anything customer-facing.

Limitation of liability

To the maximum extent permitted by law, Gulf Stream's total aggregate liability arising out of or relating to these Terms or any engagement, across all claims and theories of recovery, is limited to the amounts you actually paid us in the twelve (12) months preceding the event giving rise to the claim. In no event will Gulf Stream be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, lost goodwill, or business interruption, even if advised of the possibility. This limitation applies regardless of the legal theory (contract, tort, statute, equity).

Indemnification

Each party will defend, indemnify, and hold the other harmless from any third-party claim arising out of the indemnifying party's (a) breach of these Terms, (b) violation of applicable law, or (c) infringement of a third party's rights. The indemnified party will promptly notify the indemnifying party of the claim, reasonably cooperate in the defense, and not settle without the indemnifying party's consent (consent not unreasonably withheld).

Term and termination

These Terms remain in effect for as long as you use the website. A client engagement runs for the term specified in its SOW. Either party may terminate an engagement for material breach with 15 days' written notice and a reasonable opportunity to cure. On termination, you owe us for work completed through the termination date, and we will return your data and revoke our access in a reasonable, documented offboarding. Sections that by nature survive — intellectual property, payment for work performed, limitation of liability, indemnity, governing law, dispute resolution, confidentiality — survive termination.

Governing law and dispute resolution

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws principles. Any dispute that the parties cannot resolve through good-faith negotiation within 30 days will be submitted to binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, with a single arbitrator, held in Pensacola, Florida. Each party bears its own attorneys' fees; the arbitrator may award fees to the prevailing party where allowed by statute. Judgment on the arbitration award may be entered in any court of competent jurisdiction. Notwithstanding the above, either party may seek injunctive relief in a Florida court of competent jurisdiction to address actual or threatened infringement of intellectual property, breach of confidentiality, or unauthorized access to systems. You and Gulf Stream each waive any right to a jury trial and any right to participate in a class action or class arbitration.

Miscellaneous

Severability. If any provision of these Terms is held unenforceable, the remaining provisions remain in full force.

Entire agreement. These Terms, together with the applicable SOW and the documents explicitly referenced (Privacy Policy, SMS Opt-in Disclosure), constitute the entire agreement between the parties on this subject and supersede prior agreements and representations.

No waiver. Failure to enforce any provision is not a waiver of the right to enforce it later.

Assignment. You may not assign these Terms or any SOW without our prior written consent. We may assign in connection with a merger, acquisition, or sale of substantially all of our assets.

Force majeure. Neither party is liable for delay or failure caused by events beyond reasonable control (acts of God, war, terrorism, civil unrest, government action, internet or hosting outages).

Notices. Notices to Gulf Stream must be in writing to the address below. Notices to you may be sent to the email address on file with us.

Contact

Gulf Stream Automation, LLC
9587 Tower Ridge Road, Pensacola, FL 32526
hello@gulfstreamautomation.com

This is a template. We recommend having a qualified attorney review before relying on it for material legal protection.